Privacy Policy.

1. Introduction

Effective Date: 12-16-2024

Helium (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.helium.com.co (“Website”). Please read this Privacy Notice carefully. If you do not agree with its terms, please do not use the Website.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information You Provide

• Name, email address, phone number, and other contact details.
• Payment information (if applicable).
• Information submitted through forms or direct communications (e.g., inquiries, subscriptions).

1.2 Automatically Collected Information

• IP address, browser type, and operating system.
• Usage details such as pages viewed, time spent on the Website, and clicks.
• Cookies and similar tracking technologies (see Section 6).

1.3 Sensitive Information

We do not intentionally collect sensitive information (e.g., health, racial, or biometric data). Please refrain from sharing such data unless necessary.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and improve our Website and services.
• To communicate with you regarding inquiries, updates, or promotions.
• To process transactions or fulfill your requests.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information:

• With service providers: Third parties that assist us in hosting, analytics, or payment processing.
• For legal purposes: To comply with legal requirements or respond to lawful requests.
• With your consent: When you provide explicit consent for specific sharing.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

5. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data.
• Restriction: Request restriction of data processing under certain conditions
• Data Portability:Request transfer of your data to another entity.
• Opt-out: Opt out of marketing communications or certain tracking technologies

To exercise these rights, please contact us at info@helium.com.co.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze Website usage, and personalize content.

• Types of cookies: Essential, performance, functional, and marketing cookies.
• Managing cookies: You can manage or disable cookies in your browser settings. Note that disabling cookies may affect Website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no security measures are entirely foolproof, and we cannot guarantee absolute security.

8. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third parties.

9. International Data Transfers

If you access our Website from outside the Dominican Republic, please note that your information may be transferred to, stored, and processed in a different country with different data protection laws. We ensure appropriate safeguards are in place for international transfers.

10. Updates to this Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “Effective Date” revised.

11. Contact Us

If you have questions about this Privacy Notice or how we handle your personal data, please contact us at:
Email: info@helium.com.co

Address: Unicentro Plaza, local 9-30. Av. 27 de Febrero esq. Abraham Lincoln, Santo Domingo, Dominican Republic.