Are you a persuasive communicator with a passion for connecting with people?
Join Helium as a Sales Representative and become part of a fast-growing team that’s driving real impact every day. This is your chance to grow your career in a dynamic environment, helping customers make informed decisions while representing innovative and forward-thinking solutions.

Key Responsibilities:
· Engage potential customers through outbound calls, emails, and CRM tools to qualify leads and set appointments.
· Communicate persuasively and professionally in both English and Spanish to understand prospect needs and promote tailored solutions.
· Accurately capture data, maintain CRM compliance, and support the sales pipeline with lead generation efforts.
· Maintain focus and performance in a fast-paced, target-driven environment with high verbal and auditory engagement.
· Contribute to customer satisfaction and revenue growth by ensuring smooth handoffs to the sales team or enrollment process.
· Adapt to standard office-based work conditions, including extended periods of headset use and repetitive tasks.
· Utilize remote collaboration tools effectively to support outreach and reporting activities.

Qualifications and Skills:
· Full command of the English Language.
· High school diploma, College Graduated preferred.
· At least 1 year of relevant work experience
· Verbal communication and persuasive skills
· Strong active listening and objection-handling abilities
· Comfort working with sales targets, KPIs, and performance metrics
· Basic knowledge of CRM tools (e.g., Salesforce, HubSpot, Zoho, etc.)

Compensation and Benefits:
· Salary: RD$300/hr.
· Commission: US$1,000 (no cap)
· Transportation allowance
· Food allowance
· Complimentary medical insurance

About Helium:
Helium is an innovative BPO company focused on providing specialized support to organizations in the nearshore. Helium scours the market to bring best-in-class contact center solutions by designing flexible data-driven and cost-effective products that meet our client’s most challenging operational needs. Our mission is to drive efficiency and success for our clients while fostering an inclusive, collaborative, and high-performance work environment for our team members. At Helium, we believe in growth, innovation, and the power of teamwork to make a difference.”

Why Helium?

Competitive Salary & Benefits: We offer an attractive compensation package, including performance-based bonuses and comprehensive benefits.
Career Growth: At Helium, we invest in our team’s professional development with opportunities for continuous learning and internal promotions.
Work-Life Balance: We understand the importance of work-life balance and provide flexible scheduling to accommodate your personal needs.
Company Culture: Join a supportive and inclusive workplace where your contributions are valued, and teamwork is at the heart of everything we do.

How to Apply:
If you’re ready to become part of a passionate and growing team, we’d love to hear from you.
Please submit your to jobs@helium.com.co.

Apply today and start making an impact at Helium!

Are you a problem-solver who thrives on helping people and creating positive experiences across every communication channel?
Join Helium as a Customer Service Associate, Omnichannel, and play a vital role in supporting customers for leading global brands. You’ll deliver world-class service across phone, email, chat, social, and messaging platforms—all while building trust and contributing to our clients’ long-term success.

Key Responsibilities:
· Provide timely, empathetic, and accurate customer support across phone, email, live chat, social, SMS/WhatsApp, and in-app messaging in fluent English (C1–C2 level).
· Manage ticket queues and meet service level agreements (SLAs) by triaging, resolving, documenting, and escalating cases according to established playbooks.
· Apply de-escalation and retention strategies to resolve issues effectively and turn detractors into promoters.
· Collaborate with Marketing and CRM teams to ensure campaign readiness—updating FAQs, macros, and proactive outreach as needed.
· Execute consistent, aligned communication during campaign surges and manage callbacks or follow-ups when required.
· Capture customer insights and accurately tag, document, and close cases while maintaining strong data integrity.
· Contribute to and maintain knowledge base content and macros for internal efficiency.
· Monitor customer satisfaction (CSAT/NPS), identify trends, and suggest actions to improve first contact resolution (FCR) and overall service quality.
· Track performance metrics (AHT, QA, FCR, adherence) and share progress with team leads weekly.

Qualifications and Skills:
· Full command of the English language (C1–C2 proficiency, spoken and written).
· 1–3 years of customer service or support experience in an omnichannel environment.
· Proven ability to handle de-escalations, communicate empathetically, and solve problems effectively.
· Familiarity with customer engagement and campaign coordination across multiple channels (email, SMS, push, social).
· Strong documentation and data management habits with attention to accuracy and compliance.
· Experience working with support platforms such as Zendesk, Intercom, Salesforce Service Cloud, Freshdesk, or Gorgias.
· Knowledge of telephony/dialer systems (e.g., Five9) and CRM tools.
· Availability for shift-based work between 7:00 a.m.–11:00 p.m. EST, including weekends or holidays as needed.
· High integrity in handling customer data, following verification and compliance procedures.

Nice to Have:
· Experience in the retail industry.
· Spanish or additional language proficiency.
· Experience in social care, community moderation, or knowledge base authorship.

Compensation and Benefits:
· Competitive salary (range available upon request).
· Transportation allowance.
· Food allowance.
· Complimentary medical insurance.
· Paid time off per local policy and program needs.
· Performance recognition and clear growth pathways within Customer Experience (CX).

About Helium:

Helium is an innovative BPO company focused on providing specialized support to organizations in the nearshore. Helium scours the market to bring best-in-class contact center solutions by designing flexible data-driven and cost-effective products that meet our client’s most challenging operational needs. Our mission is to drive efficiency and success for our clients while fostering an inclusive, collaborative, and high-performance work environment for our team members. At Helium, we believe in growth, innovation, and the power of teamwork to make a difference.”

Why Helium?

Competitive Salary & Benefits: We offer an attractive compensation package, including performance-based bonuses and comprehensive benefits.
Career Growth: At Helium, we invest in our team’s professional development with opportunities for continuous learning and internal promotions.
Work-Life Balance: We understand the importance of work-life balance and provide flexible scheduling to accommodate your personal needs.
Company Culture: Join a supportive and inclusive workplace where your contributions are valued, and teamwork is at the heart of everything we do.

How to Apply:
If you’re ready to become part of a passionate and growing team, we’d love to hear from you.
Please submit your to jobs@helium.com.co.

Apply today and start making an impact at Helium!

Are you an organized and detail-oriented professional who thrives on helping people get the care they need?

Join Helium as a Medical Scheduling Specialist and play a vital role in ensuring smooth and timely patient appointments. You’ll be the bridge between healthcare providers and patients, making sure schedules run efficiently and communication stays clear. This is your chance to make a direct impact on patient care while growing your career in a fast-paced, supportive environment.

Key Responsibilities:
· Coordinate patient appointments with precision, managing scheduling conflicts and ensuring optimal use of providers’ time.
· Communicate effectively and empathetically with patients, providers, and team members in both English and Spanish.
· Maintain accurate scheduling records in electronic systems, ensuring all information is up to date and compliant.
· Resolve scheduling challenges quickly to minimize disruptions to patient care.
· Support operational efficiency by following established scheduling protocols and workflows.
· Work collaboratively with healthcare teams to improve appointment processes and patient satisfaction.

Qualifications and Skills:
· Full command of the English Language.
· High school diploma; College degree preferred.
· At least 1 year of experience in appointment scheduling, preferably in the healthcare or medical field.
· Strong organizational skills and attention to detail.
· Excellent communication and interpersonal abilities.
· Ability to multitask and work efficiently in a fast-paced environment.
· Basic knowledge of scheduling systems or EMRs (Electronic Medical Records) preferred.

Compensation and Benefits:
· Salary: RD$284/hr.
· Transportation allowance
· Food allowance
· Complimentary medical insurance

About Helium:
Helium is an innovative BPO company focused on providing specialized support to organizations in the nearshore. Helium scours the market to bring best-in-class contact center solutions by designing flexible data-driven and cost-effective products that meet our client’s most challenging operational needs. Our mission is to drive efficiency and success for our clients while fostering an inclusive, collaborative, and high-performance work environment for our team members. At Helium, we believe in growth, innovation, and the power of teamwork to make a difference.”

Why Helium?

Competitive Salary & Benefits: We offer an attractive compensation package, including performance-based bonuses and comprehensive benefits.
Career Growth: At Helium, we invest in our team’s professional development with opportunities for continuous learning and internal promotions.
Work-Life Balance: We understand the importance of work-life balance and provide flexible scheduling to accommodate your personal needs.
Company Culture: Join a supportive and inclusive workplace where your contributions are valued, and teamwork is at the heart of everything we do.

How to Apply:
If you’re ready to become part of a passionate and growing team, we’d love to hear from you.
Please submit your to jobs@helium.com.co.

Apply today and start making an impact at Helium!

Are you passionate about finding, attracting, and hiring top talent?
Join Helium as a Talent Acquisition Specialist and take the lead in shaping the future of our team. This role goes beyond filling positions—it’s about building strong relationships, creating exceptional candidate experiences, and helping define what great talent looks like at Helium. Your work will directly influence our growth and success.

Key Responsibilities:
· Lead the full recruitment life cycle, from sourcing to onboarding, for a variety of roles, including high-volume hiring.
· Build and maintain strong talent pipelines to ensure consistent candidate flow.
· Create a smooth, engaging, and memorable experience for all candidates.
· Collaborate closely with leadership to forecast hiring needs and align recruitment strategies.
· Strengthen our employer brand by showcasing Helium’s culture and opportunities.
· Use data-driven insights to continuously improve recruitment processes and outcomes.
· Manage ATS platforms and recruitment tools effectively to track progress and maintain compliance.

Qualifications and Skills:
· Bachelor’s degree in Human Resources, Psychology, Business, or related field.
· Experience in high-volume recruitment.
· Full command of the English Language.
· Excellent communication skills in both English and Spanish.
· Proficiency in using ATS platforms and recruitment tools (e.g., LinkedIn Recruiter).
· Skills in full-life cycle recruiting and candidate engagement.
· Ability to work independently and collaboratively in a fast-paced environment.

Compensation and Benefits:
· Salary: Competitive (based on experience)
· Transportation allowance
· Food allowance
· Complimentary medical insurance

About Helium:
Helium is an innovative BPO company focused on providing specialized support to organizations in the nearshore. Helium scours the market to bring best-in-class contact center solutions by designing flexible data-driven and cost-effective products that meet our client’s most challenging operational needs. Our mission is to drive efficiency and success for our clients while fostering an inclusive, collaborative, and high-performance work environment for our team members. At Helium, we believe in growth, innovation, and the power of teamwork to make a difference.”

Why Helium?

Competitive Salary & Benefits: We offer an attractive compensation package, including performance-based bonuses and comprehensive benefits.
Career Growth: At Helium, we invest in our team’s professional development with opportunities for continuous learning and internal promotions.
Work-Life Balance: We understand the importance of work-life balance and provide flexible scheduling to accommodate your personal needs.
Company Culture: Join a supportive and inclusive workplace where your contributions are valued, and teamwork is at the heart of everything we do.

How to Apply:
If you’re ready to become part of a passionate and growing team, we’d love to hear from you.
Please submit your to jobs@helium.com.co.

Apply today and start making an impact at Helium!

Are you an experienced cybersecurity professional ready to lead, mentor, and drive real impact?
Join Helium as a Senior Cybersecurity Analyst and play a key role in safeguarding organizations against evolving threats. This is your opportunity to combine technical expertise and compliance leadership while guiding clients toward lasting cyber resilience.

Key Responsibilities:
· Lead investigations and containment of security incidents across endpoints, networks, and email systems.
· Oversee vulnerability management lifecycle, including scanning, prioritization, and remediation verification.
· Conduct comprehensive organizational cyber risk assessments, including financial impact modeling.
· Serve as lead compliance advisor for frameworks such as CMMC, SOC 2, ISO 27001, and HIPAA.
· Build and maintain strong client relationships, delivering reports in clear business language.
· Mentor and train Junior Cybersecurity Analysts, ensuring high-quality deliverables.
· Contribute to internal R&D, developing improved tools, processes, and playbooks.

Qualifications and Skills:
· 4+ years of experience in cybersecurity, security operations, or GRC roles.
· Strong technical foundation in endpoint, network, and cloud security.
· Working knowledge of multiple compliance frameworks (NIST, SOC 2, ISO 27001, HIPAA, CMMC).
· Proven ability to present findings and recommendations to executives.
· Familiarity with financial risk modeling in the context of cyber threats (a plus).

Preferred Certifications:
· CISSP, CISM, CISA, CCSP, CMMC-CCA, or equivalent.
· Vendor-specific certifications (Microsoft, SentinelOne, Palo Alto, etc.).

Compensation and Benefits:
· Salary: Competitive (based on experience)
· Transportation allowance
· Food allowance
· Complimentary medical insurance

About Helium:
Helium is an innovative BPO company focused on providing specialized support to organizations in the nearshore. Helium scours the market to bring best-in-class contact center solutions by designing flexible data-driven and cost-effective products that meet our client’s most challenging operational needs. Our mission is to drive efficiency and success for our clients while fostering an inclusive, collaborative, and high-performance work environment for our team members. At Helium, we believe in growth, innovation, and the power of teamwork to make a difference.”

Why Helium?
Competitive Salary & Benefits: We offer an attractive compensation package, including performance-based bonuses and comprehensive benefits.
Career Growth: At Helium, we invest in our team’s professional development with opportunities for continuous learning and internal promotions.
Work-Life Balance: We understand the importance of work-life balance and provide flexible scheduling to accommodate your personal needs.
Company Culture: Join a supportive and inclusive workplace where your contributions are valued, and teamwork is at the heart of everything we do.

How to Apply:
If you’re ready to become part of a passionate and growing team, we’d love to hear from you.
Please submit your to jobs@helium.com.co.

Apply today and start making an impact at Helium!

Are you eager to launch your cybersecurity career and gain hands-on experience?
Join Helium as a Junior Cybersecurity Analyst and work alongside senior experts, where strategy, compliance, and defense converge. This is your chance to grow, learn, and contribute to protecting businesses against real-world threats.

Key Responsibilities:
· Review daily and weekly security alerts and escalate as needed.
· Assist with vulnerability scans, patch tracking, and remediation follow-ups.
· Support compliance activities for frameworks like CMMC, SOC 2, ISO 27001, and HIPAA.
· Document client network diagrams, system configurations, and compliance evidence.
· Help onboard new clients, set up monitoring systems, and maintain security documentation.
· Track emerging threats and contribute to refining internal playbooks and SOPs.

Qualifications and Skills:
· 1+ year of IT, help desk, or cybersecurity-related experience (internships count).
· Familiarity with firewalls, MFA, patching, phishing, and endpoint security.
· Basic understanding of compliance frameworks (NIST CSF, ISO 27001, SOC 2, CMMC).
· Strong organizational skills and attention to detail.
· Willingness to learn and take on increasing responsibility.

Preferred Certifications:
· CompTIA Security+, Network+, or equivalent.
· Microsoft Security Fundamentals or similar vendor certifications.

Compensation and Benefits:
· Salary: Competitive (based on experience)
· Transportation allowance
· Food allowance
· Complimentary medical insurance

About Helium:
Helium is an innovative BPO company focused on providing specialized support to organizations in the nearshore. Helium scours the market to bring best-in-class contact center solutions by designing flexible data-driven and cost-effective products that meet our client’s most challenging operational needs. Our mission is to drive efficiency and success for our clients while fostering an inclusive, collaborative, and high-performance work environment for our team members. At Helium, we believe in growth, innovation, and the power of teamwork to make a difference.”

Why Helium?
Competitive Salary & Benefits: We offer an attractive compensation package, including performance-based bonuses and comprehensive benefits.
Career Growth: At Helium, we invest in our team’s professional development with opportunities for continuous learning and internal promotions.
Work-Life Balance: We understand the importance of work-life balance and provide flexible scheduling to accommodate your personal needs.
Company Culture: Join a supportive and inclusive workplace where your contributions are valued, and teamwork is at the heart of everything we do.

How to Apply:
If you’re ready to become part of a passionate and growing team, we’d love to hear from you.
Please submit your to jobs@helium.com.co.

Apply today and start making an impact at Helium!